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Glossary: BPO

Photo: Business-process outsourcing (BPO)
Photo: Business-process outsourcing (BPO)

Acronym in full: business-process outsourcing

Business-Process Outsourcing (BPO) is subcontracting various routine business-related operations to a third party. These can be back office operations such as payroll, billing, logistics and human resources, or front office operations such as technical support, customer service, marketing and advertising.

Related articles:

Related term: KPO




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