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China Issues Data, Service and Compensation Guidelines for Express Delivery Sector

New regulations relating to the express delivery industry have been issued by the State Council. These new guidelines – the Interim Regulations on Express Delivery – are intended to steer the development of this fast-growing sector and apply to the operators and recipients of all such services, while also stipulating the required supervision and management of the sector.

More specifically, the Regulations clarify the law as it relates to the express delivery sector, including spelling out the rights and obligations of the different parties involved, with a particular regard to protecting the legitimate rights of consumers. To this end, it looks to provide a clear legal framework for the acceptance, conveyance and delivery of express mail items, including procedures for items that can be neither delivered nor returned, as well as the establishment of a compensatory regime designed to handle any losses incurred by failed express mail deliveries.

The regulations also specify the required protocols for protecting the personal data of express delivery customers. This establishes exact legal responsibilities with regard to the sale, disclosure or illegal supply of any data obtained in the course of operating an express delivery service.

The Regulations take effect as of 1 May.

For further details (in Chinese), please visit the following link:

Interim Regulations on Express Delivery

Content provided by Picture: HKTDC Research
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