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1.

How next-gen computing changes the way we live and work

19 Oct 2016

The return on investment (ROI) for mobile currently accounts for only a fraction of what is possible...Read More

2.

Digital reinvention - Preparing for a very different tomorrow

19 May 2014

The individual-centered economy is already here. The newest digital technologies – among them social media, mobility, analytics and cloud – keep changing how people, businesses and governments interac...Read More

3.

The “upwardly mobile” enterprise

15 May 2014

Much as e-business represented a fundamental business shift in the early part of this century, mobile technology offers a unique opportunity for organizations today. Far more than simply an emerging c...Read More

4.

Greater expectations - Consumers are asking for tomorrow, today

12 May 2014

The “future” era of retailing has arrived, marked by dramatic signs of change. The newest IBM Global Consumer Study reveals that in a single year Internet commerce jumped nearly 100 percent, with 27 p...Read More

5.

Reinventing the rules of engagement

15 April 2014

In the first installment of our Global C-suite Study, we spoke in person with 4,183 top executives covering more than 20 industries to find out how CxOs are earning the loyalty of digitally enfranchis...Read More

6.

Moving from the back office to the front lines

2 April 2014

In the first installment of our recent Global C-suite Study, we spoke in person with 4,183 top executives covering more than 20 industries to find out how CxOs are earning the loyalty of digitally enf...Read More

7.

New expectations for a new era

27 March 2014

Newly empowered and enlightened customers continue to expect more of the organizations they interact with, demanding instant communication, personalized service and opportunities for co-creation...Read More

8.

Stepping up to the challenge

20 March 2014

In the first installment of our Global C-suite Study, we spoke in person with 4,183 top executives from more than 20 industries to find out how they’re earning the loyalty of digitally enfranchised cu...Read More

9.

Pushing the frontiers

14 March 2014

In the first installment of our Global C-suite Study, we spoke face-to-face with 4,183 top executives covering more than 20 industries to find out how they’re earning the loyalty of digitally enfranch...Read More

10.

New routes to profitability

1 Nov 2013

The airline industry has been on the cusp of transformation for years. Yet, despite one crisis after another, the industry has been able to muddle through without substantive change. But cost reductio...Read More

11.

The Customer-activated Enterprise

30 Oct 2013

We asked CxOs which two C-suite colleagues they work most closely with. Their answers illuminated the intricate relationships that exist within the boardroom. As a result of the additional insights th...Read More

12.

The new software-defined supply chain

1 July 2013

Adaptability is a hallmarkof the Electronics industry, with its history of changes ranging from incremental to radical. Traditional manufacturing has shaped worldwide trade flows and built industry st...Read More

13.

Collaborating beyond traditional boundaries

25 June 2013

Perhaps for the first time, market forces, dramatic changes in regulatory rules and concerns over sustainability – combined with advances in technology and the ability to better predict and manage hea...Read More

14.

Insatiable Innovation

1 June 2013

Some commentators have been asserting recently that innovation is, at best, underwhelming, or at worst, a thing of the past. However, in analyzing the experience of thousands of C-suite executives and...Read More

15.

From transactions to relationships

1 May 2013

While the store remains the cornerstone of the shopping experience, our survey of more than 26,000 customers reveals that today’s empowered consumers are increasingly comfortable purchasing through mu...Read More

16.

Analytics: The widening divide - How companies are achieving competitive advantage through analytics

22 Feb 2012

In this second joint study from MIT Sloan Management Review and IBM Institute for Business Value, we see a growing divide between those companies that, on one side, see the value of business analytics...Read More

17.

The connected consumer challenge - Extending the electronics experience through services

22 Feb 2012

Today’s electronics consumers expect muchmore than quality devices – they demand a quality experience. Their interest has shifted from the device itself to what they can do with the device. Electronic...Read More

18.

Travel 2020: The distribution dilemma - Enhancing collaboration to enrich the traveler experience and improve profitability

21 Feb 2012

At the height of the Internet revolution, the travel industry was expected to be among the greatest beneficiaries of new, low-cost, information- rich distribution opportunities. More than a decade lat...Read More

19.

From Stretched to Strengthened - Insights from the Global Chief Marketing Office Study

30 Nov 2011

Today’s customers can shop around the globe, find out more than ever before about the organizations they’re dealing with, and share their views with hundreds of thousands, if not millions, of fellow c...Read More

20.

Smarter Commerce is Redefining Value Chain Visibility -- Connecting the Dots

31 Aug 2011

Smarter Commerce is redefining the value chain in the age of the customer. It starts with putting the customer at the center of your operations – which of itself is not a new idea – however, truly ope...Read More

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